Troubleshooting

• Why did Upvio book me when I was unavailable?
• Why am I double booked?
• How do I fix the loading bar error when I log in to Upvio?
• Why do I have overlapping appointments?
• Why are all my dates blacked out on the booking page?
• How do I log into my Upvio account?
• How do I disable services in Upvio?
• How do I disable a staff member?
• How do I change the duration of my service?
• How do I reset my password?
• How do I clear cache and cookies?
• How do I disable my calendar connection?
• What happens to my appointment during DST?
• What is a 502 Bad Gateway Error?
• What is Error 500?
• How do I add multiple staff to one service?
• Is it possible to create two different clients with the same email?
• How do I add my brand?
• How can I check my usage?
• How can I update my Business Profile?
• What is Error 505?
• What is the difference between SMS and asynchronous chat?
• How do I reposition my business logo on forms?
• How do I attach and remove an ICS file on appointment notifications?
• How do I update or change the billing address?
• How do I manage booking limits per time slot in Upvio?
• How do I archive a patient record?
• Why is my status 'Not Invited'?
• How can I set up Upvio for multiple languages?
• How do I use placeholders to customize notifications?
• Is there a way to recover the erased working hours?
• How do I create a note template?
• How does Upvio assign a staff member when a patient does not select one?
• Are there any settings that individuals need to change to join a call by mobile?
• How to display provider photos in booking form?
• Account Disabled Error
• Group Appointment Cancellations Not Reflected via API and Webhook Events
• Weekend Schedule Editing and Notification Delivery Issues