Troubleshooting

• Why did Upvio book me when I was unavailable?
• Why am I double booked?
• How do I fix the loading bar error when I log in to Upvio?
• Why do I have overlapping session?
• Why are all my dates blacked out on the booking page?
• How do I log into my Upvio account?
• How do I disable services in Upvio?
• How do I disable a staff member?
• How do I change the duration of my service?
• How do I reset my password?
• How do I clear cache and cookies?
• How do I disable my calendar connection?
• What happens to my session during DST?
• Is it possible to create two different participants with the same email
• What is a 502 Bad Gateway Error?
• What is Error 500?
• How do I add multiple staff to one service?
• Is it possible to create two different clients with the same email?
• How do I add my brand?
• How can I check my usage?
• How can I update my Business Profile?
• What is Error 505?
• What is the difference between SMS and asynchronous chat?
• How do I reposition my business logo on forms?
• How do I attach and remove an ICS file on session notifications?
• How do I update or change the billing address?
• How do I manage booking limits per time slot in Upvio?
• How do I archive a participant record?
• Why is my status 'Not Invited'?
• How can I set up Upvio for multiple languages?
• How do I use placeholders to customize notifications?
• Is there a way to recover the erased working hours?
• How do I create a note template?
• How does Upvio assign a staff member when a participant does not select one?
• Are there any settings that participants need to change to admit a session by mobile?
• How to display provider photos in booking form?
• Account Disabled Error
• Group Session Cancellations Not Reflected via API and Webhook Events
• Weekend Schedule Editing and Notification Delivery Issues
• Increase limit on the # of booking per timeslot
• Service Duplicate - BUG
• Booking process
• Session Redirecting to Google Meet