Upvio is designed to prevent double bookings, ensuring a seamless scheduling experience. However, conflicts may arise if the status in your external calendar is set to FREE.
Double bookings can happen for a few reasons.
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Too little time between appointments. Ensure there’s enough time between appointments by adjusting your buffer time.
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Calendar sync issues. If you're using an external calendar (e.g., Google Calendar), make sure it's syncing correctly with Upvio.
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Multiple staff or services are set for the same time. Make sure each staff member or service has its own available time slots.
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Manual and automatic bookings are conflicting. Review your schedule to ensure manual and automatic bookings aren't overlapping.
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On very rare occasion, it can be a system error. Check your availability settings. If the issue continues, contact Upvio support.
Click here to learn how to prevent double bookings.
Note: Ensure your external calendar's default setting is set to "busy" to streamline bookings, prevent conflicts, and maintain accurate availability.
If this doesn’t address your query, please contact support.