1. Help Center
  2. Troubleshooting

How do I fix the loading bar error when I log in to Upvio?

There are several potential reasons for a loading bar when you're trying to log in.

Here are steps you can take to troubleshoot: 

  1. Check your internet connection: Ensure that you have a stable internet connection. A slow or unreliable internet connection can cause delays in loading pages or logging in.
  2. Clear browser cache: Cached data in your web browser can cause login issues. Clear your browser's cache and cookies to ensure a clean slate.
  3. Try a different browser: If you're using a specific web browser (e.g., Chrome, Firefox, Safari), try logging in using a different browser to see if the issue persists.
  4. Disable browser extensions: Some browser extensions or add-ons can interfere with website functionality. Try disabling browser extensions one by one and attempt to log in again to identify if one of them is causing the problem.
  5. Login using your phone: If logging in with a mobile device works, then this is a security issue with your browsers. Please whitelist Upvio.com from your cookies.

If the issue persists, please contact support