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      My availability and scheduling link are not in sync

      Discrepancies between your availability and the scheduling link may occur for several reasons, but it can be resolved in a few simple steps.

      Common Causes

      1. Synchronization delays. If you’ve integrated external calendars (such as Google Calendar or Outlook) with Upvio, synchronization delays may prevent your availability from updating in real-time. Please allow 15 minutes for the synchronization to occur.

      2. Unupdated scheduling link. The scheduling link doesn't automatically update. If you manually adjust your availability in Upvio but forget to update your scheduling link, previous availability may still display, causing the discrepancy. To avoid this, refresh or update the scheduling link after any changes to ensure it reflects your current schedule accurately.

      3. Incorrect settings. It is essential to keep your availability aligned with your scheduling links to prevent booking errors or scheduling conflicts. We offer three types of working hours to help you customize your availability effectively: 

        • Business Working Hours are your regular, recurring availability, setting a default schedule for most days unless overridden by Staff or Service Working Hours.

        • Staff Working Hours are customized availability settings for specific days or events (like holidays), temporarily overriding the default.

        • Service Working Hours override all other settings for last-minute or urgent changes, ensuring accurate, conflict-free scheduling.

         

      4. Mismatched timezone with actual location. Ensure your time zone settings in Upvio match your actual location. Mismatched time zones can cause confusion regarding your availability.

      Note: If you are using a VPN, it may set your time zone based on the server location, causing scheduling mismatches. Double-check your time zone settings to ensure they match your local time, especially when using a VPN server location rather than your actual one. This can lead to mismatches in scheduled times.

      How to resolve this issue

      1. Check if your external calendars are synced correctly and ensure that any recent changes in your external calendar are reflected in Upvio.

      2. Login your Upvio account and manually check your availability settings. Ensure to update your scheduling link if changes were made.

      3. Check your account settings and ensure that your time zone matches your actual location. Adjust if necessary.

      If you’ve followed the above steps and your availability and scheduling link are still out of sync, please reach out to help@upvio.com for further assistance. Please provide as much detail as possible to expedite the troubleshooting process.