User is experiencing an issue with emails being sent to patients’ spam folders and is requesting advice on how to resolve it.
The issue has been escalated for further investigation. Meanwhile, patients are advised to mark the emails as "Not Spam" to help improve deliverability. Updates will be provided when available, and assistance is offered if needed.
Regarding form strategy, a piecemeal approach is recommended—start with short forms collecting minimal details to avoid drop-offs, then gradually gather more personalized data.
For emails going to junk folders, the domain’s email authentication (SPF, DKIM, DMARC) has been verified and is in good standing. Marc should recheck these settings.
Email deliverability issues may also stem from poor email content. To improve deliverability:
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Avoid spam-triggering content (excessive caps, spammy phrases like “FREE,” suspicious links)
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Maintain consistent branding and clear sender info
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Use double opt-in to ensure genuine subscribers
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Regularly clean email lists by removing inactive/invalid addresses