1. Help Center
  2. Business & payments

Does my patient receive a receipt for every paid booking?

Yes, Upvio ensures that patients receive a receipt for every paid booking. Here are the different ways patients can receive their receipt:

  1. Automatic Email
    After payment is processed, Upvio automatically sends a receipt to the patient’s registered email address. This includes appointment details, the amount paid, and payment method.
  2. Patient Portal
    Patients can access their receipts at any time through the Patient Portal. They can log in, navigate to Appointments or Billing History, and download past receipts.
  3. Resend from Admin Dashboard
    If needed, as a practice owner, you can manually resend a receipt from the Admin Dashboard. Simply locate the payment and click Resend Receipt to send it again to the patient’s email.
  4. SMS Notifications
    If your practice uses SMS notifications, Upvio can also send receipts via text message for quick access.
  5. Mobile App
    Patients using the Upvio mobile app can view and download their receipts directly from the app under the Appointments or Payments section.
 
You can customize email receipts to include tax information, branding, or special notes to match your practice’s needs.