How to understand and fix platform errors

When something doesn't go as planned, Upvio displays a specific error label. These labels are designed to tell you exactly what went wrong, whether it's a connection issue or a device setting that needs a quick adjustment.

Common error labels and fixes

Network Error

• What it means: The platform is having trouble communicating with our servers.
• The Fix: Check your Wi-Fi or cellular signal and refresh the page.
  
  

Camera/Microphone Access Denied

• What it means: Your browser or device is blocking Upvio from using your hardware.
• The Fix: Click the "lock" icon in your browser address bar or go to your device settings to enable permissions.
  
  

Invalid Input / Missing Data

• What it means: A required field is empty or the information entered isn't in the right format.
• The Fix: Check the highlighted fields on the form and make sure everything is filled out correctly.
  
  

Scan Failed

• What it means: The scan engine couldn't capture enough data to complete the process.
• The Fix: Ensure you are in a well-lit room, keep your camera steady, and follow the on-screen positioning guides.
  
  

Permission Error

• What it means: Your current user role doesn't allow you to perform this specific action.
• The Fix: Reach out to your team's Admin to check your account rights or permissions.
  
  

General Troubleshooting Tips

If you encounter an error not listed above, try these three quick steps:

1. Refresh: Most minor glitches are solved by simply refreshing the page.
2. Restart: If the problem persists, try restarting your browser or your device.
3. Support: If you’re still stuck, contact Upvio Support for further assistance.